Refund Policy

Payment Terms

We require a deposit to secure your project date and reserve our crew and equipment. The remaining balance is due upon project completion.

Deposits

• Deposits are typically 30-50% of the total project estimate
• Deposits are non-refundable if cancelled within 7 days of scheduled work
• Deposits can be transferred to a new project date if requested at least 7 days in advance

Project Completion

• Final payment is due upon completion and satisfactory inspection
• We accept cash, check, and major credit cards
• We do not begin work until the deposit is received

Satisfaction Guarantee

We stand behind our workmanship. If you experience issues directly related to our installation or repair work, we will return to address them at no additional cost within a reasonable timeframe.

Dispute Resolution

If you have concerns about the work completed, we encourage you to contact us immediately. We are committed to resolving any issues through direct communication and, when necessary, appropriate remediation.

Cancellation Policy

• More than 14 days before scheduled work: Full refund of deposit
• 7-14 days before scheduled work: Deposit may be transferred to a new date
• Less than 7 days before scheduled work: Deposit is non-refundable

Change Orders

Any changes to the project scope after work has commenced may result in additional charges. We will discuss any cost implications and obtain your approval before proceeding with changes.

Contact Us

If you have questions about this Refund Policy, please contact us:

• Phone: (847) 233-0500
• Email: info@elive7777.com
• Address: 3853 Carnation Street, Franklin Park, IL 60131

Last updated: January 2024